Senior Director, Customer Success at Bizzabo
Rachel Ruggieri is a Customer Success expert who works with businesses to grow through customer engagement, retention, and activation. She truly believes that a company needs to commit to a top to bottom focus on customers to be successful. By combining her various experiences, including time as a martial art instructor, customer success professional, and event manager, she has developed strategies and programs to implement a customer centric mindset to many organizations.
As the Customer Success Director and the first employee in Bizzabo’s New York City office, Rachel was able to build the Customer Success team and processes from scratch. The team continues to be focused on providing value and success to customers and has won the People’s Choice Award three years in a row.
Rachel is the Co-Founder of Heart & Hammer who’s mission is to improve the lives of the poor through the power of volunteerism and charitable giving by partnering with charitable and non-profit organizations. She is also the Co-Director of WNORTH’s New York City chapter which supports the gathering of senior level professional women growing their careers through community.